If you are experiencing connectivity issues or have specific questions, we recommend consulting our knowledge base first. You may find the answers you are looking for there. If you still need assistance, you can always submit a ticket via [email protected]. We are ready to assist you!

•  About Roam-ON:
• • Who are we?

  • We are Travel-connectivity, a company that started by providing local SIM cards to travelers from around the world. Since 2007, we have earned the trust of many travelers as a reliable connection to the outside world. Today, we save money for travelers every day across 150 different destinations. We take pride in our role of connecting people during their journeys and strive to make a positive impact on their experiences.

  • What is Roam-ON?

  • Roam-ON is a secure mobile Wi-Fi hotspot that offers travelers safe and affordable mobile internet worldwide. Roam-ON delivers fast, secure mobile Wi-Fi in over 130 countries worldwide through patented Virtual SIM™ technology. Roam-ON provides mobile data through multiple network partners for a fixed rate - no contracts, no SIM cards, and no unexpected data costs or fees.

  • I will be traveling to many different countries, how many devices do I need?

  • If you're traveling to multiple countries, you only need one Roam-ON Mifi device, even if you're traveling with a group of up to 5 people. All you need to do is check if the countries you're visiting are within the coverage area of Roam-ON. With the Roam-ON Mifi, you can safely and reliably share mobile internet with your fellow travelers, no matter where you are. So, one device is sufficient to connect up to 5 people simultaneously during your travel adventures.

•  Orders, Payments & Delivery:
• • How quickly will my Roam-ON Mifi be delivered?

  • The Roam-ON Mifi will be shipped within 48 hours on business days from the moment we receive your order. The delivery time depends on the destination.

  • How do I track my order?

  • You will receive an email with a tracking number from the carrier responsible for delivering your order.

  • Why don't you offer free shipping?

  • We do not offer free shipping because the costs incurred for shipping need to be paid somehow. Many online stores incorporate these costs by including them as a markup in the selling price of the products.

•  How does Roam-ON work?
• • Does Roam-ON work with a SIM card?

  • Roam-ON does not work with a physical SIM card. It utilizes virtual SIM technology, which provides stable, convenient, and secure internet access worldwide. You do not need a separate SIM card to book our daily bundles. Roam-ON offers a convenient and straightforward solution for travelers who want to avoid the hassle of switching SIM cards. However, it is possible to use a SIM card if desired.

  • Can I use a SIM card in the Roam-ON Mifi?

  • Yes, it is possible to use a SIM card in the Roam-ON Mifi. If you choose to use your own data SIM card, make sure to configure the device's APN settings. This will allow you to set the correct access point names so that the SIM card is used correctly for data connections.

  • Can I use a different eSIM in the Roam-ON Mifi?

  • No, unfortunately, it is not possible to use another eSIM in the Roam-ON Mifi.

  • Can I make phone calls with Roam-ON?

  • Roam-ON does not support regular voice calls through mobile networks, but it allows VoIP calls via data networks like WhatsApp, Skype, Viber, Google Voice.

•  Rates & Coverage:
• • What are the rates?

  • Roam-ON offers simple daily bundles starting at €5.50 per day for 500MB at maximum 4G speed and €9.00 per day for 1GB at maximum 4G speed. After consuming your daily bundle, you can continue using unlimited internet at a reduced speed. (Countries with an "airplane" icon provide unlimited 4G speed with all 1GB bundles.)

  • How is the coverage?

  • Roam-ON works with major network operators worldwide to ensure you always have the best and fastest connections. While there will almost always be coverage in populated areas, there may be no coverage in remote areas without a 4G mobile network.

  • How does coverage affect data speed?

  • In general, the better the signal in your region (indicated by more reception bars), the faster the connection speed should be.

  • Is there coverage on a cruise/at sea (maritime coverage)?

  • While Roam-ON offers excellent coverage on land, maritime coverage depends on the distance at sea and the cruise location. The closer to land, the greater the chance of coverage. The best course of action is to inquire with the cruise operator about mobile data coverage (4G) on the cruise. In any case, there will certainly be coverage when docked.

•  Troubleshooting:
• • I'm getting an error when purchasing a data bundle for my R9 Roam-ON Mifi.

  • The R9 Mifi requires a 3G signal for the virtual SIM to start. The following countries have stopped offering the 3G network: Germany, Malaysia & USA. The R9 Mifi is not suitable for using our daily bundles in these countries. Alternatively, you can use the R10 Mifi or use a physical SIM in the R9 Mifi.

  • I have an R9, but it no longer works in the country I'm traveling to. What now?

  • Alternatively, you can use the R10 Mifi or use a physical SIM in the R9 Mifi. If you purchase an R10 Mifi, you will receive a discount if you already own an R9 Mifi.

  • How do I charge the Roam-ON battery?

  • Charge your router using the standard USB connection from a wall charger, car charger, power bank, or laptop.

  • Do I need to adjust the APN settings on my Roam-ON Wi-Fi hotspot?

  • When using our daily bundles, you don't need to adjust APN settings. Only when using your own SIM card, you need to adjust the APN settings in the Roam-ON Wi-Fi hotspot.

  • What are APN settings?

  • APN stands for Access Point Name. These are necessary to connect to your provider. Your provider reads these settings to generate an IP address, connect to the correct secure gateway, and review the provider's requirements to connect you to a private network such as a VPN.

  • How do I adjust the APN settings on my Roam-ON Wi-Fi hotspot?

  • You can configure the APN settings on your Roam-ON Wi-Fi hotspot by following the path:...........................

•  Other:
• • Do you offer special solutions for businesses?

  • For businesses with a minimum of 5 devices, we provide the option to manage all employees' devices through a dedicated portal.

  • Do you collaborate with travel agencies/travel organizations?

  • Yes, we collaborate with travel agencies and travel organizations. For more information about the possibilities and partnerships, please contact our support department. They can provide you with specific details and guidance regarding our collaboration opportunities for travel agencies and travel organizations.

  • Which countries does Roam-ON offer unlimited internet in?

  • Roam-ON offers unlimited internet in all countries marked with an airplane icon. This means that in these specific countries, you can enjoy unlimited internet access.